Returns & Exchanges

Due to the perishable nature of our banana bread mixes, we are unable to accept physical returns, but we are committed to making it right if you are not 100% satisfied with your order. If your package arrived damaged or the product didn't meet your expectations, please follow our simple resolution process within 14 days of delivery.

1

Contact Support

Send an email to our customer happiness team at hello@gonanas.com with your order number and a brief description of the issue.

2

Provide Documentation

Include clear photos of the damaged product or shipping box so we can better understand what went wrong and improve our future shipments.

3

Review Process

Our team will review your request within 48 business hours to determine eligibility for a replacement or a full refund to your original payment method.

4

Resolution

Once approved, we will immediately process your refund or ship out a fresh batch of mix to ensure you can get back to baking as soon as possible.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing